Frequently Asked Questions

If this does not answer your question please contact support below

Is Mental Canvas Draw different on Microsoft Windows versus iOS?

The software is almost identical between platforms with the exception of the "publish to web" feature which is currently only available on Windows. Because the file type is the same between platforms, you can always create a file on one device and keep editing it on another. The biggest difference is in the memory capacity of your device. Windows devices usually have more RAM than iPads, and this can be a limiting factor if you intend to create complex and highly detailed scenes.

What Windows hardware do you recommend?

Any pen & multi-touch tablet running Windows 10 will work. There are several options including the surface lineup (i.e. the Surface Pro and Surface Studio), the Dell XPS 2-in1, HP Spectre x360 or Lenovo Yoga 9i. We recommend that your machine has at least 16GB of RAM for the best experience.

What kind of iPad do I need?

We recommend the latest iPad Pros (3rd and 4th generation) because they can handle larger file sizes. An Apple Pencil is required to be able to draw.

The following devices are compatible: iPad Pro (all except 1st gen), iPad (7th gen or later), iPad Air (3rd gen or later), iPad Mini (5th gen).  However, we do not recommend the iPad Air, the Mini or older iPad models due to low RAM.

Can I use a wacom drawing tablet?

The software was designed for pen & touch interaction directly with the screen so we don’t recommend a wacom drawing tablet without a screen. That said, you can give it a try. Here are the “express keys” to use with a wacom tablet: 
Pan: Ctrl + pen gesture 
Zoom: Alt + pen gesture
Twist: Shift + pen gesture

Can I use Mental Canvas Draw without a pen?

The software was designed for pen and touch interaction. You would be able to open the file and look around, but you could not draw.

Can I use Mental Canvas Draw on Windows without a touch screen?

You would be able to open files with limited capabilities such as viewing and exporting, but you would not be able to create new content.

Do I need the Microsoft Surface Dial?

No, you do not need the dial. It is a great accessory for Mental Canvas Draw, but it is not necessary for use.

Files

Are the files the same between iOS and Windows?

Yes! You can create files on one device and send them to another and keep working.

Is there a file size limit?

There is no file size limit, you are only limited by the memory of your device. Windows devices usually have more memory than ipads, which can be a limiting factor if you intend to create complex and highly detailed scenes. Take a look at the recommended hardware section to learn more.

Import & Export

Can I import images?

Yes, you can import images (jpeg and png) into your scene and edit those images just as you would with drawings. You can also bring in a layers stack from photoshop. Take a look at the in-app tutorial and help videos to learn more about working with images.

Can I import video?

Not yet, but something we’re looking into in the future!

Can I import 3d models?

This is currently not available but we are planning to add it in the future. That said, some users import screenshots of models and sketch over them.

What are the options for video export?

You can export your animated flythroughs as mp4 videos. You can choose the aspect ratio and the resolution/quality.

Can I export as a 3d model?

This is not yet available, but it’s in consideration for a future update.

Can I add audio?

Currently there is no way to add audio. Some users choose to add audio to their videos in post-production. We are looking into audio possibilities in the future such as spatial sound in the web player.

Web Player

What is “publish to web”?

Publishing to web enables you to share your scenes online through our interactive web player. Anyone with the link, on any device, can open your scene! Viewers can play through your bookmark path or interactively explore the scene.

Why can’t I publish to web?

Publish to web is currently only available in our Pro and Enterprise plans on windows devices.

Can I edit a web scene after it’s published?

Yes - just tap “publish to web” again and it will save over the current version with the new updates.

Can I publish multiple web scenes?

Right now, Pro and Enterprise plans have a single web link tied to each seat. Please contact us if you would like more publish to web scenes.

Can I add the web player to my website?

Yes! The easiest way to add the interactive web player to your website is with an iframe. See below for more detail:

The web publisher in mental canvas publishes an interactive full-page scene with a custom url. You can add the scene to your webpage with an iframe, which acts as a window displaying the original full-page scene, like this.

An iframe is a html code block that you can add to a webpage that will create this link.  Depending on how you’re building your website, you should be able to insert an iframe with a simple code block.  Contact us via support if you need assistance with this.

How can I share my web scenes?

Anyone can access your published scene if you send them the link! It is accessible and interactive on any device including phones, tablets and computers (up-to-date browser is recommended for optimal experience).

Troubleshooting

I’m not seeing my email verification code

Here is a list of checks to ensure you receive the code:
‍
1) note that the code can sometimes take a few minutes to receive
2) check your spam folder as it can sometimes go there
3) check that you're sending the code to the same email address as your account if you have a business license
4) check that your device has internet access because this can inhibit the code from sending
5) make sure you're pressing "send code" after entering the email address

If you have reviewed all of these steps and you're still not receiving the code, please contact support and we will look into it further.

Contact Support

If you encounter any issues, please reach out and we will get back to you as soon as possible